RE: BILLING POLICIES/PROCEDURES
Dear Higher-Speed Customer:
As we grow the business and refine our internal business processes we find it necessary to apply a more standardized and efficient approach to billing you…..and getting paid by you, our valued customers.
It is very important that:
1. We have on file a valid e-mail address which you monitor at least once per quarter. (The higherspeed.net address can be setup by you to forward to a different e-mail address if you wish)
2. If your e-mail address changes for any reason, it will be imperative you update this information with our billing department.
Higher-Speed Internet’s Internet Access Fee is not payable on demand. Whether or not you receive an invoice (for whatever reason) from Higher-Speed Internet, payment for service is still due unless you have cancelled service.
Also, as a reminder we bill in advance for the coming quarter. Your quarterly Internet Access Fee is due on the 1st day of the month of the quarter prior to the service being rendered. Payments not received by the 10th of that first month will be deemed ‘late’ and a late fee will apply.
Payment Options:
Keep in mind, to reduce the ‘hassle factor’ of paying yet another recurring bill, you can:
1. Pre-pay: 6 months (take a 5% discount) or 12 months (8% discount).
2. Arrange with your financial institution to “Auto-Pay” your Higher-Speed bill. This gives you the most control. Make sure you set it up so we receive the check in our office on or before the 1st day of the month of the quarter.
3. Credit Card recurring payment: This is fairly easy for both parties. We setup our system to charge your card on the 1st day of each quarter. Please check to ensure that the card you wish to use has not expired.
4. Online payment by paying at www.paypal.com. You may send money to us this way by sending your quarterly service payments to: billing@higherspeed.net
Below is our billing policy in detail. Please take a moment to acquaint yourself with it. Also, if you have not decided on a pre-pay or auto-pay plan, please do so and let us know how you would like to pay. You can reach us at billing@higherspeed.net or call us directly at 867-3298 x 101.
Thank you…..we appreciate your business……and thank you for your cooperation with these changes to our billing procedures as they will help us a great deal in controlling costs and will allow us to continue to provide you with economical service.
Mail payments to:
HIGHER-SPEED INTERNET
PO Box 220
Edgewood, NM 87015
Office phone: 505-867-3298
Fax number: 801-454-4410
Past Due Payments:
Payments are deemed ‘late’ if not received at the above address on or before the 10th of each month.
Penalty charges:
For payments not received by the 10th, a fee of $10.00 will be assessed on the outstanding balance. Payments are due on the 1st day of the month each quarter. We assess penalties on the business day following the 10th of the first month of the quarter.
Returned check fee:
If a check is returned to us for non-sufficient funds, a $25.00 fee will be assessed on the unpaid balances.
Service Cut-off/disconnect/reconnect fees:
If an account becomes delinquent past the 15th of the first month of the quarter, your service may be disconnected – This notice will serve as your disconnect notice (We may, at our discretion attempt to contact you via e-mail and/or telephone.). If your service is interrupted for non-payment, a $25.00 disconnect fee will be charged. A $25.00 re-connect fee will be charged to reinstate service. In the event of a disconnect for non-payment, your Internet access and e-mail service will be suspended until payment in full on the account is made, including disconnect and reconnect fees.
Collections:
Accounts ‘late’ beyond 35 days will be sent to a collection agency.
E-Mail address of record:
Since e-mail is the primary means of communication between you and us (especially for billing purposes) it is extremely important that you monitor your “e-mail address of record”. You will be contacted to confirm your e-mail information and you can go to www.higherspeed.net and log on to your higherspeed.net account, go to ‘Options’ + ‘MDAEMON Settings’ + ‘My Account’ + ‘Forwarding’ to control how your account forwards your messages.
Term of Service & Cancellation Policy:
Effective October 1st, 2005 the term of your service will switch from a month-to-month to a quarterly contract. You are committed for 90 days at a time with a self-renewing agreement. You can cancel the service at any time (with written/e-mailed notice to us). You will not receive a refund for any unused months within the quarter you cancel service.